GENERAL TERMS AND CONDITIONS OF SALE
The present general conditions of sale regulate all the relations between:
JOAQUIN ESPALIU and its Internet customers ("The Customer").
Before carrying out any transaction, the customer acknowledges that he/she is aware of and accepts these conditions as soon as he/she clicks on the "I accept" button.
1/ Special conditions of sale. The customer acknowledges being aware, at the time of placing the order, of the particular conditions of sale indicated on the screen (name, price components, weight, quantity, color, product details, cost of services, etc.) and expressly declares to accept them without reservation. The placing of the order and its confirmation by the customer materialize the full and complete acceptance of the particular conditions of sale, only applicable to the order.
2/ Order. The customer places the order by clicking on the "add to cart" tab. The order is added to a total that includes all the items confirmed by the customer by clicking on the button "I accept the general conditions of sale and make the payment" in the menu bar.
3/ Confirmation of the order. JOAQUIN ESPALIU confirms the acceptance of your order to the customer through the means of his choice: email, fax or mail. The sale will not be finalized until JOAQUIN ESPALIU confirms the order.
JOAQUIN ESPALIU reserves the right not to confirm an order for a specific reason such as product supply, a problem relating to the order received (e.g. an illegible document), an abnormal order or a foreseeable problem relating to delivery. JOAQUIN ESPALIU will inform the customer.
No new orders may be placed until the customer has paid the sums due for previous orders. Likewise, the ownership of the goods will not be fully transferred until JOAQUIN ESPALIU has received the sums due from the customer.
4/ Conditions of delivery of orders The customer chooses the place and date of receipt of the goods when placing the order. JOAQUIN ESPALIU reserves the right to use all means necessary to deliver the products to the address indicated by the customer. Deliveries will be made within Spain (including the Balearic and Canary Islands) and abroad. Shipments abroad and to the Canary Islands: By accepting the general conditions, the customer agrees to pay the customs charges.
5/ Delivery time. Deliveries will be made, provided that the purchased item is available in stock, for the national area, within 8 working days but can reach 15 days depending on the type of jewel, as some, due to their production process, take longer than others. If an item is not in stock at the time of ordering, we will let you know and confirm the date on which it will be available again or we will propose an equivalent substitute product. Delivery is at the recipient's expense.
6/ Delivery costs and reception of orders Shipments will be made by express transport. Their cost, for mainland Spain and the Balearic Islands, is included in the purchase price. For Europe (Belgium, Italy, Holland, France, Germany and United Kingdom) it will have an additional cost of 15 €.
If the customer notices damaged products or missing products, he/she must make a complaint to the Customer Relations Service by e-mail or by post to JOAQUIN ESPALIU, within a maximum period of three days.
Any event such as, for example, force majeure, accident, strike, administrative decision or transport strike which delays, prevents or makes the supply exorbitant, constitutes, by express agreement, a clause of suspension or termination of the obligations of the company JOAQUIN ESPALIU, without compensation for the benefit of the customer if the event takes place for more than 15 days. In these circumstances, the customer will be exempted, completely and automatically, from its obligations concerning its order.
The company JOAQUIN ESPALIU, will inform the customer by any appropriate means and on the same day that the event occurs so that the customer can freely cancel his orders by replying by post or e-mail once the event has been notified.
7/ Delivery company Deliveries will be made by registered mail or courier during normal business hours. Please select the shipping address so that someone can receive the package.
8/ Price All prices are indicated in Euros and include VAT. The price invoiced to the customer is the price indicated in the order confirmation sent by JOAQUIN ESPALIU. Payment for products and services is made by credit card in a secure environment on our supplier's server or by Paypal. The customer's credit card will be charged in euros 2 days after the order is accepted by JOAQUIN ESPALIU. JOAQUIN ESPALIU retains ownership of the products until the customer pays the price of the products and services in full.
9/ Product specifications The photographs showing the products are provided for information purposes only. Differences between the photographs and the products can only be minimal and do not affect the essential characteristics of the products. The color of the products shown in the online store may differ slightly from the actual color of the product.
10/ Payment conditions The ordered products will be delivered after payment by credit card (Master Card, Visa Card, American Express) and Paypal.
11/ Security of private information JOAQUIN ESPALIU is obliged to protect your private information. The personal data collected during your connection to our commercial site will only be used to process your order. We will not sell, rent or disclose your personal data to any person (or third parties).
12/ Information requested By placing orders through the website www.JOAQUIN ESPALIU.com, you consent to the use by JOAQUIN ESPALIU of personal data about you, communicated by you or collected through the operation of the website. These data (names, e-mail address, postal address, credit card number with expiration date, etc...) are necessary for us to process your orders.
13/ Security of personal data The sending of orders (containing your account information) is done through a secure server. The security software (SSL) encrypts all information you type before it is sent to us. Also, message transmissions are protected against unauthorized access by third parties.
14/ Warranty The customer will benefit from the legal guarantee against hidden defects in the products sold. All our products are designed and manufactured with the greatest possible care. However, the warranty will not be valid if faults or damage occur due to improper handling, lack of maintenance or care contrary to our instructions for use. The purchaser should refer to the instructions and appropriate recommendations contained in the instructions for use supplied with the product.
15/ Right to return the goods and withdrawal period The customer has a withdrawal period of fourteen days from receipt of the goods to return, at his expense, the products* to JOAQUIN ESPALIU in order to exchange them or obtain a refund, to the following address:
C. Almanzor, 5, 14004 Córdoba
* In its complete original packaging (accessories, instructions, etc.) in good condition and accompanied by a copy of the invoice.
16/ Intellectual property When connecting to the Internet site created by JOAQUIN ESPALIU, holder of all intellectual property rights, the customer may not copy or download all or part of its content without prior express authorization from JOAQUIN ESPALIU.
17/ How to contact us
If you have any questions about JOAQUIN ESPALIU products such as, for example, how to perform maintenance or any questions about your order:
Customer service hours from Monday to Friday
from 9.00h - 14.00h
Phone: +34 610 61 61 31 44