Conditions of purchase


These general conditions of sale regulate all relations between:
and its Internet clients (The client).).
Before carrying out any transaction, the client acknowledges that he is aware of and declares that he accepts these conditions from the moment he clicks on the I Accept button.


1/ Specific conditions of sale
The customer acknowledges knowing, at the time of placing the order, the particular conditions of sale indicated on the screen (name, component price, weight, quantity, color, product details, cost of services, etc.) and declares expressly accept them without any reservation. Placing the order and its confirmation by the client materializes full and complete acceptance of the particular conditions of sale, only applicable to the order.


2/ Order
The customer places the order by clicking on the "add to cart" tab. The order is added to a total that includes all the items confirmed by the customer by clicking on the "I accept the general conditions of sale and make payment" button on the menu bar..
JOAQUÍN ESPALIÚ SILVER JEWELRY's automatic registration systems serve as proof of the nature, content and date of the order. The customer must print and send to JOAQUÍN ESPALIÚ SILVER JEWELRY the duly signed purchase request for orders over 500 euros (cost of merchandise, VAT included) that appears on the screen. Likewise, the client must attach these general conditions of sale on paper, duly signed. Otherwise, orders greater than this amount will not be taken into account and will not be legally valid.


3/ Order confirmation
JOAQUÍN ESPALIÚ SILVER JEWELRY confirms the acceptance of your order to the customer through the means chosen by the customer: email, fax or postal mail. The sale will not end until the JOAQUÍN ESPALIÚ SILVER JEWELRY company confirms the order.
JOAQUÍN ESPALIÚ SILVER JEWELRY reserves the right to not confirm an order for any specific reason such as product supply, a problem related to the order received (e.g. illegible document), an abnormal order or a foreseeable problem regarding delivery. JOAQUÍN ESPALIÚ SILVER JEWELRY will inform the client.
New orders cannot be placed until the customer has made payment of the amounts due for previous orders. Likewise, ownership of the merchandise will not be completely transferred until the JOAQUÍN ESPALIÚ SILVER JEWELRY company receives the sums owed by the client.


4/ Order delivery conditions
The customer will choose the place and date of receipt of the merchandise at the time of placing the order. JOAQUÍN ESPALIÚ SILVER JEWELRY reserves the right to use all necessary means to deliver the products to the address indicated by the client. Deliveries will be made in the territory of Spain (including the Balearic and Canary Islands) and outside it. Shipments abroad and to the Canary Islands: By accepting the general conditions, the client agrees to pay customs charges.


5/ Delivery times.
The standard delivery time for the national territory is 4 to 6 days. However, depending on the jewel selected and its production process, this period may extend up to 15 days or more.

For international deliveries, delivery time may vary due to the possibility of customs inspections depending on the destination country. Please note that this process may add a few additional days to the estimated delivery time.

All orders will be provided with a tracking number, allowing customers to track the delivery progression every step of the process.


6/ Delivery and receipt costs of orders.
Delivery costs amount to 15 euros (VAT included) for baskets less than 100 euros (VAT included) (without delivery costs). For all baskets greater than or equal to 100 euros (VAT included) shipping costs will be free.

Delivery costs amount to 15 euros (VAT included) for baskets less than 150 euros (VAT included) (without delivery costs). For all baskets greater than or equal to 150 euros (VAT included) shipping costs will be free.

When placing an order, the customer agrees to sign the receipt sheet presented by the person making the delivery, in which they may include all the observations they consider necessary. By signing the receipt form, the client acknowledges having received the number of packages indicated therein. If the customer observes damaged products or missing products, they must make a claim to the Customer Relations Service by e-mail or by postal mail to JOAQUÍN ESPALIÚ SILVER JEWELRY, within a maximum period of three days.
Any event such as, for example, force majeure, accident, strike, administrative decision or transport strike that delays, prevents or causes the supply to be exorbitant, constitutes, by express agreement, a suspension or extinction clause of the company's obligations. company JOAQUÍN ESPALIÚ SILVER JEWELRY, without compensation for the benefit of the client if the event takes place for more than 15 days. In these circumstances, the customer will be completely and automatically exempt from his obligations regarding his order.
The company JOAQUÍN ESPALIÚ SILVER JEWELRY will inform the client through any appropriate means and on the same day that said event occurs so that they can freely cancel their orders by reply by postal mail or e-mail once notified of the event.
When the delivery of the merchandise to the client cannot be carried out due to the latter, the company JOAQUÍN ESPALIÚ SILVER JEWELRY reserves the right to invoice you for preparation costs of 15 euros (VAT included).


7/ Shipping company
Deliveries will be made by the Post Office company or by courier during normal office hours. Select the shipping address so that someone can receive the package.


8/ Price
All prices are indicated in euros and include VAT. The price invoiced to the customer is the price indicated in the order confirmation sent by JOAQUÍN ESPALIÚ SILVER JEWELRY. Payment for products and services is made by credit card in a secure environment on our provider's server. The charge on the customer's credit card will be made in euros 2 days after acceptance of the order by JOAQUÍN ESPALIÚ SILVER JEWELRY. JOAQUÍN ESPALIÚ SILVER JEWELRY retains ownership of the products until the customer pays in full the price of the products and services.

9/ Product details
Photographs showing the products are provided for information purposes only. The texts that accompany these photographs are the reproduction of information that appears on the packaging or instructions for use. Differences between photographs and products can only be minimal and do not affect the essential characteristics of the products. The color of the products displayed in the virtual store may differ from the actual color of the product.

10/ Payment conditions
The ordered products will be delivered after payment by credit card (Master Card, Visa Card, American Express).


11/ Security of private information
JOAQUÍN ESPALIÚ SILVER JEWELRY is obliged to protect your private information. The personal data collected during your connection to our commercial site will only be used to process your order. We will not sell, rent or disclose your personal data to anyone (or any third party).


12/ Information requested
By placing orders through the site, you consent that the company JOAQUÍN ESPALIÚ SILVER JEWELRY uses nominative data about you, communicated by you or collected through the operation of the site. These data (names, email address, postal address, credit card number with expiration date, etc.) are necessary so that we can process your orders..


13/ Security of personal data
The sending of orders (they contain information about your account) is carried out through a secure server. Security software (SSL) encrypts all information you enter before it is sent to us. Additionally, message transmissions are protected against unauthorized access by third parties.


14/ Guarantee
The customer will benefit from the legal guarantee of hidden defects in the products sold. All of our products are designed and manufactured with the greatest possible care. However, the guarantee will not be valid if failures or damage occur due to incorrect handling, lack of maintenance or care contrary to our instructions for use. The purchaser should consult the appropriate instructions and recommendations found in the instructions for use provided with the product.


15/ Right to resend the goods and withdrawal period
The customer has a withdrawal period of seven days from receipt of the merchandise to return, at his/her expense, the products* to JOAQUÍN ESPALIÚ SILVER JEWELRY in order to exchange them or obtain a voucher for the same purchase amount. , to the following address:
Isasa Round No. 12, local 2, CP 14003
Cordoba, Spain

If the company JOAQUÍN ESPALIÚ SILVER JEWELRY does not respect its obligation to confirm the order, the withdrawal period will be three months, counting from the day the customer receives the items. If during this three-month period confirmation is provided by email and the consumer acknowledges receipt of it, the period will be seven business days from said confirmation. In case of exercising the right of withdrawal, the company JOAQUÍN ESPALIÚ SILVER JEWELRY must reimburse the amounts paid to the client, without any expense.
* In its complete original packaging (accessories, instructions, etc.) in good condition and accompanied by a copy of the invoice.


16/ Intellectual property
When connecting to the Internet site created by JOAQUÍN ESPALIÚ SILVER JEWELRY, owner of all intellectual property rights thereof, the client may not copy or download all or part of its content, without prior and express authorization from JOAQUÍN ESPALIÚ SILVER JEWELRY .®.


17/ How to contact us
If you have any questions about JOAQUÍN ESPALIÚ SILVER JEWELRY products, such as how to maintain them or questions about your order::
• Send us an e-mail to the address