Legal Notice


These general conditions of sale regulate all relations between:
the company JOAQUIN ESPALIU and its Internet clients (The client).).
Before carrying out any transaction, the client acknowledges that he is aware of and declares that he accepts these conditions from the moment he clicks on the I Accept button.

1/ Specific conditions of sale. The customer acknowledges knowing, at the time of placing the order, the particular conditions of sale indicated on the screen (name, component price, weight, quantity, color, product details, cost of services, etc.) and declares expressly accept them without any reservation. Placing the order and its confirmation by the customer materializes full and complete acceptance of the particular conditions of sale, only applicable to the order.

2/ Order. The customer places the order by clicking on the "add to cart" tab. The order is added to a total that includes all the items confirmed by the customer by clicking on the "I accept the general conditions of sale and make the payment" button on the menu bar..

3/ Order confirmation. JOAQUIN ESPALIU confirms the acceptance of his order to the client through the means he chooses: email, fax or postal mail. The sale will not end until the JOAQUIN ESPALIU company confirms the order.

JOAQUIN ESPALIU reserves the right to not confirm an order for any specific reason such as the supply of products, a problem related to the order received (e.g. illegible document), an abnormal order or a foreseeable problem regarding delivery. JOAQUIN ESPALIU will inform the client.

New orders cannot be placed until the customer has made payment of the amounts due for previous orders. Likewise, ownership of the merchandise will not be completely transferred until the JOAQUIN ESPALIU company receives the sums owed by the client.

4/ Order delivery conditions The customer will choose the place and date of receipt of the merchandise at the time of placing the order. JOAQUIN ESPALIU reserves the right to use all necessary means to deliver the products to the address indicated by the client. Deliveries will be made in the territory of Spain (including the Balearic and Canary Islands) and outside it. Shipments abroad and to the Canary Islands: By accepting the general conditions, the client agrees to pay customs charges.

5/ Delivery times. The standard delivery time for the national territory is 4 to 6 days. However, depending on the jewel selected and its production process, this period may extend up to 15 days or more.

For international deliveries, delivery time may vary due to the possibility of customs inspections depending on the destination country. Please note that this process may add a few additional days to the estimated delivery time.

All orders will be provided with a tracking number, allowing customers to track the delivery progression every step of the process.

6/ Delivery and receipt costs for orders Shipments will be made by express transport. Its cost, for the peninsula and the Balearic Islands, is included in the purchase price. For Europe (Belgium, Italy, Holland, France, Germany and the United Kingdom) it will have an additional cost of 15 €

If the customer observes damaged products or missing products, they must make a claim to the Customer Relations Service by e-mail or by postal mail to JOAQUIN ESPALIU, within a maximum period of three days.
Any event such as, for example, force majeure, accident, strike, administrative decision or transport strike that delays, prevents or causes the supply to be exorbitant, constitutes, by express agreement, a suspension or extinction clause of the company's obligations. JOAQUIN ESPALIU company, without compensation for the benefit of the client if the event takes place for more than 15 days. In these circumstances, the customer will be completely and automatically exempt from his obligations regarding his order.

The company JOAQUIN ESPALIU will inform the client through any appropriate means and on the same day that said event occurs so that they can freely cancel their orders by reply by postal mail or e-mail once notified of the event.

7/ Shipping company Deliveries will be made by certified mail or by courier during normal office hours. Select the shipping address so that someone can receive the package.

8/ Price All prices are indicated in euros and include VAT. The price invoiced to the customer is the price indicated in the order confirmation sent by JOAQUIN ESPALIU. Payment for products and services is made by credit card in a secure environment on our provider's server or by Paypal. The charge on the client's credit card will be made in euros 2 days after acceptance of the order by JOAQUIN ESPALIU. JOAQUIN ESPALIU retains ownership of the products until the customer pays in full the price of the products and services.

9/ Product sheet The photographs showing the products are provided for indicative purposes. Differences between photographs and products can only be minimal and do not affect the essential characteristics of the products. The color of the products displayed in the virtual store may differ slightly from the actual color of the product.

10/ Payment conditions The ordered products will be delivered after payment by credit card (Master Card, Visa Card, American Express) and Paypal

11/ Security of private information JOAQUIN ESPALIU is obliged to protect your private information. The personal data collected during your connection to our commercial site will only be used to process your order. We will not sell, rent or disclose your personal data to anyone (or any third party).

12/ Information requested By placing orders through the site www.JOAQUIN, you consent that the company JOAQUIN ESPALIU uses nominative data about you, communicated by you or collected through the operation of the site. These data (names, email address, postal address, credit card number with expiration date, etc.) are necessary so that we can process your orders..

13/ Security of personal data The sending of orders (they contain information about your account) is carried out through a secure server. Security software (SSL) encrypts all information you enter before it is sent to us. Additionally, message transmissions are protected against unauthorized access by third parties.

14/ Guarantee The customer will benefit from the legal guarantee for hidden defects in the products sold. All of our products are designed and manufactured with the greatest possible care. However, the guarantee will not be valid if failures or damage occur due to incorrect handling, lack of maintenance or care contrary to our instructions for use. The purchaser should consult the appropriate instructions and recommendations found in the instructions for use provided with the product.

15/ Right to resend the goods and withdrawal period The customer has a withdrawal period of fourteen days from receipt of the merchandise to return, at his expense, the products* to JOAQUIN ESPALIU in order to exchange them or obtain your refund, to the following address:

C. Almanzor, 5, 14004 Córdoba

* In its complete original packaging (accessories, instructions, etc.) in good condition and accompanied by a copy of the invoice.

16/ Intellectual property When connecting to the Internet site created by JOAQUIN ESPALIU, owner of all intellectual property rights thereof, the client may not copy or download all or part of its content, without prior and express authorization from JOAQUIN ESPALIU

17/ How to contact us

If you have any questions about JOAQUIN ESPALIU products, such as how to maintain them or questions about your order:

Customer service hours from Monday to Friday

from 9:00 a.m. - 2:00 p.m.

Telephone: +34 610 61 31 44